• According to the Consumer Protection Law, consumers have a 10-day cooling-off period (including holidays) from the date the product arrives. Please note: this cooling-off period is not a trial period . Products must be new and unopened . Once opened, they cannot be returned.
• When processing a return during the cooling-off period, the customer is responsible for the shipping fee and the third-party transaction fee (2.5% of the transaction amount). This amount will be deducted from the refund amount when the return is processed.
• Returns must be made by registered mail to InterContinental Communications Ltd. (shipping at your own expense) within three days of receiving customer service confirmation of return processing. Once the returned item has been received and confirmed to be complete and correct, a refund can be processed using the original card. Funding will be credited to your account within 7–14 business days, depending on the issuing bank's procedures.
• Returns will not be accepted after the cool-down period. Returns for non-card defects must be for new, unopened items. Once opened, the product is deemed invalid and cannot be returned.
• If a consumer chooses the wrong product and needs to exchange it, it will be treated as a new order and must be placed again on the official website. The original product will be processed according to the return policy during the cooling-off period, and all related costs will be borne by the customer.
• After activation, a data card can only be returned if customer service staff determines the card itself is defective or faulty. Returns or exchanges will not be accepted for issues other than the card itself.
• Refunds for card failures are capped at the actual purchase price. Please do not request additional compensation based on reasons such as travel disruption, work disruption, or emotional distress. Please carefully evaluate your purchase.
• If you are unable to use the service after arriving at your destination, please contact customer service immediately. We will not accept refunds if you return to your country without contacting us.
• Telecommunications network quality, base station density, and geographical conditions vary significantly across countries. Refunds will not be granted due to poor signal quality in certain areas.

• It takes about 3-5 working days (excluding holidays) to ship after placing an order. Please pay attention to the operation schedule to avoid affecting your trip.
• iPhone users should be sure to delete all profiles to prevent activation failure. To check: Go to Settings → General → Check at the bottom to see if any profiles are present. If none are displayed, everything is normal.
  
• For dual-SIM phones, please place the SIM card in "Slot 1" and empty "Slot 2" to ensure smooth activation.
  
• In accordance with telecommunications companies' fair use guidelines, unlimited data plans still have daily usage limits (approximately 2–5GB). Exceeding these limits may result in reduced speeds or even internet access interruptions.
  
• It is recommended that high-traffic activities (uploading videos, downloading large amounts of data, cloud backup, watching or live streaming videos, mobile gaming, etc.) be performed in a Wi-Fi environment, and that automatic updates, auto-play, and cloud sync functions be disabled to avoid abnormal traffic.
  
• Internet speeds vary depending on device performance and location, and we cannot guarantee the lowest speed. Please confirm that this is acceptable before placing an order.
  
• Sharing a hotspot will consume bandwidth, and any decrease in network speed caused by sharing will not be considered.
  
• After inserting the SIM card, the phone will automatically search for the local telecom operator. Unless instructed by technical customer service, please do not change the settings on your own to avoid causing unusable service.
• Telecom operators have the right to terminate services if there is any malicious use or dissemination of malicious programs.
  
• If it doesn't work properly, please check according to the instructions in the package or contact LINE customer service (ID: @044ofqvg) for assistance.