How to check if my phone supports eSIM?

A. eSIM Support

1. Check via command #06#

This method works on both iOS and Android:

Open the "Phone" app on your phone and dial: *#06#

• If the EID (Embedded Identity Document) field appears on the screen, it means the device supports eSIM.

• If you don't see an EID, your device may not support eSIM or may be network locked.

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2. Check from your phone settings

▸ iOS (iPhone):

Go to: Settings > Mobile Services <br data-start="280" data-end="283">If you see the options to "Add eSIM", "Add mobile plan" or "Activate eSIM", it means that your device supports eSIM.

▸ Android:

Go to: Settings > Connections > SIM Card Manager <br data-start="374" data-end="377">If you see options such as "Add eSIM" and "Add mobile plan", it means that the device supports eSIM.

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B. The phone is not locked or has been unlocked

A network-locked / carrier-locked phone is a phone that can only use the SIM/eSIM of a specific carrier and cannot use cards from other carriers.

This usually happens when the phone is purchased under a "telecom contract", where the phone is restricted to using a specific operator's card for a certain period of time.

⚠️ Even if your phone supports eSIM, if it is locked to another network, you will still not be able to use the eSIM of another telecom operator .

The inspection method is as follows:

▸ iOS (iPhone):

Go to: Settings > General > About this device <br data-start="670" data-end="673">Check the "Network Lock" field: If it shows "No SIM restriction", it means it is not locked to the network.

▸ Android:

Go to: Settings > Connections > SIM Card Manager <br data-start="750" data-end="753">Check "Select mobile network" or "Automatically select network". If you can select multiple telecom operators, it means that the device is not locked to the network.

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⚠️ Important reminder:

Please be sure to confirm whether your phone supports eSIM before purchasing.
Aviro will not accept refunds in the following circumstances:

• Some dual-SIM phones (without eSIM functionality)

• Network-locked phones (e.g., phones purchased with a contract)

• Devices purchased in certain countries (e.g. China) do not support eSIM

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C. List of devices that do not support eSIM (some examples)

1. Apple iPhone

• iPhone with dual SIM cards for China, Hong Kong, and Macau

2. Samsung

• All Galaxy series from China, Hong Kong, and Taiwan

• All Galaxy FE "Fan Edition" series ( except Galaxy S23 FE and S24 FE )

• Galaxy S20, S21*, Note 20 Ultra in the US

• Most Samsung Galaxy devices purchased in South Korea do not support eSIM ( exceptions : Galaxy S24, S23, Z Fold 5/4, Z Flip 5/4, A54 5G)

3. Google Pixel

• Pixel 3 (from Australia, Taiwan, Japan, or purchased through certain carriers in the US/Canada, excluding Sprint and Google Fi )

• Pixel 3a (Southeast Asian version, or Verizon sales version)

4. Huawei

• Huawei P40 Pro+

• All Huawei devices purchased in China

5. Other brands (Oppo, Oneplus, Nokia, Sony, TCL, Motorola, Vivo, Xiaomi, etc.)

eSIM support varies by country/region and carrier . Please check with your carrier or device manufacturer.